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FAQ/Policies


FAQ

"How long does an order take to arrive after purchasing?"

- Order arrival varies upon the delivery option selected; I always opt for Priority Mail that USPS offers which tends to be 2-3 day delivery Priority Mail. Allow up to 1-10 days for an item to ship after placing the order on my website. After shipped, it will arrive within 2-13 business days.

 

"How do I hang heavier work?"

- For heavier items, use your best judgment to determine whether or not you will need to use Dry Wall Hooks, Molly Bolt Anchors, or simple nails in studs of the wall. When hanging on nails, try to space out 3-4 nails for the piece to rest on so that less weight is resting on each nail. One nail for a heavy item may slowly bow forward and later fall off wall. ***** I am not responsible for items damaged that fall off wall. However, if you let me know that this occurred, I will be able to assist you somehow--it all depends on the given situation. *****

 

"How long does Custom work take?"

-this depends entirely on the amount and size of the order placed. Generally, a single-item order can be completed in 2-4 weeks time, in addition to shipping times. I don't work on short deadlines, so if you have a deadline to meet, please allow me 3 weeks' notice ahead of the date you need the order

 

"Why don't you paint the sides of your work?"

-This is entirely a preference; I love raw, exposed wood and I like to highlight the natural aspect of my art where I use wood panels frequently. A lot of creatives do this, where as some prefer to color the sides. If you want your piece to have colored sides instead of the raw edge, please leave a note when purchasing off of my website or requesting a custom!

 

"Do you teach classes or offer Free information to beginners?"

-I get asked a lot if I offer ways to learn or if I can share some info for beginners. I unfortunately do not. After learning and investing financially in myself, I can confidently say that doing the same is the best advice I can give! It allows you to build a connection with your craft and discover your own, unique style! I do have a “Resin Tips” section with general tips that you can also find more info about online!

 

"Heat and Resin; is there a problem?"

-There can be. Most any functional item made of resin can't withstand a flame, or direct heat, and might become flexible/malleable in such temperatures. Sometimes, when items like coasters are stacked and in heat, they can stick together and sometimes even break. Please avoid leaving your items in the sun, garage, or around a direct flame of any kind. I am not responsible for damaged items left in heat.

 

"Scratching the Resin coating; can I restore the shine?"

- Yes. Resin scratches when abrasions occur with harder materials such as metal, wood, Plexiglas/acrylic material, etc. Please always consider resined items are fragile in this sense. I want to remind that a scratched item is still beautiful sometimes--no handmade item can be immaculate, though I understand the OCD/annoyance of a scratch, and sometimes it does distract. When it distracts, use food safe/natural oil and buff that into the scratch. This will help bring back shine and mask the scratch well, but again- not immaculately. 

 

"Are the rocks used sharp?"

-Yes, they definitely can be sharp. I urge you to handle with caution when unpacking and hanging! I try my best to keep it clean and consolidated in the dedicated areas but sometimes a rock will slip during the curing process down the side of the canvas, and sometimes I miss that. In such cases, please especially handle carefully.

 

"How do payments work for custom orders?"

-I will only collect a custom order if the person is able to pay half, or full, costs up front. this ensures me that the client is serious and not wasting my time/materials. All down payments of half costs are NON REFUNDABLE after i have began working/bought materials! This is incredibly important, as I want my clients to know this before purchasing. Under very rare and specific circumstances will a deposit/down payment be refundable. If you pay full up front and must back out, and I have not started, then will you only receive a full refund. If i have started, only half of the full payment price will be issued back to you, unless you qualify for my special terms and conditions that depend on the situation  at hand.

 

"What payment methods do you use for custom orders?"

-I accept Venmo and Zelle. Venmo can be found at the username: braggaboutitart

Zelle info will be given to those who prefer those forms of payment. Tell me in the customs form what payment method you want.

 

"where do you get inspiration?"

-lots of places! My friends, past works, my experiences, my feelings, my surroundings, etc! Inspiration is everywhere and I love to navigate my subconscious figure out exactly what I want to say in my next piece 

 

"Best way to reach you?"

-Email, or twitter! I get most activity off twitter, so please resort to this option when feeling lost/confused on where to contact me. - @kelsotheartist 

 

Policies

 

SHIPPING—items that have been shipped are not my responsibility as I have no control over the postal service whatsoever. I provide tracking to all orders and can work with you to report a lost package by giving details but I am not responsible for reporting a lost item nor am I responsible for re-creating the item, nor will I give a refund. The most I can do for a lost package is offer a discount code to you. All orders are allotted a week and a half before they’ll be shipped due to previously purchased orders as I work in terms of who ordered first. I package orders with care and am as prompt with shipping as I can be! Please know sometimes packages take longer due to human error at the post office, so packages whose tracking say that it has been “stuck” for a while might arrive suddenly. This is why I ask all people waiting on a stuck package to please give it a week and a half to two weeks before we consider it lost.


CUSTOM ORDER CANCELLATIONS/REFUNDS--All down payments are NON REFUNDABLE after 3 days of placing order. This is incredibly important, as I want my clients to know this before purchasing. You will not be asked for the remaining payment, however the down payment is not refundable. If you have cancelled/reached out to me before 3 days of placing order, you will be refunded in full. 

DAMAGED ITEMS-- items that arrived damaged must be reported to me within the day after it arrives in order to be replaced/refundable. If 2 days later you have not reported to me that It arrived damaged, I am not responsible for replacing/refunding. Items damaged later due to heat, force, scratching/abrasion, cracking, falling off walls, etc. will not constitute a replacement/refund as they did not occur while they were in my possession. Everything is warned to be handled with caution in the descriptions. 

YELLOWING ITEMS: Sometimes, over exposure to heat/humidity/UV can cause resin to yellow. This is a chemical reaction. Another reason for this could be due to a constant changing of temperatures. Resin is known to yellow sometimes and as a newer artist, I have learned and tested brands that work, and some that haven't been reliable. Because of this, some people may experience a yellowed piece over time. I cannot refund for this issue due to the inability to know what has caused the yellowing. What I can do, is rework the artwork. This means I fund the shipping of the item back to me, and I redo the work with my trusted (and only) brand of resin I use; Art Resin. It does not yellow and is widely known for its quality and ability to help art last longer. After reworking the piece, I ship it back to you. Pieces larger than 24x30 will have to have shipping costs split, where I pay half and the client pays half. 

HANGING ART-- Most canvases smaller than 20x20 are lightweight enough to rest on a couple push pins or nails. Larger, heavier items are suggested to be hung securely into the studs of the wall or with Dry Wall Hooks or Molly anchor bolts. There are many ways to hang heavier art work; each living situation is different, so research the best methods for what your home allows. I am not responsible for items that are broken in a fall. Reach out to me if this happens, though, so that I can try to accommodate the inconvenience in ways other than reimbursement, such as discount codes or a free mini. 

INJURY/CUTS-- I am not responsible for injury, cuts or illness as I have warned about potentialities in my FAQ and Policies page, as well as descriptions of items with potential hazards. Please still let me know if this occurs so I can accommodate the inconvenience in other ways such as discount codes, a free mini, etc.

ANSWERING MESSAGES-- I am quite busy so when/if I don't get to your request/DM/message right away but you see I am active online, DO NOT worry! I see you and am just waiting for the right time when I'm able to be in front of my board and write down all the info/details being given to me! I will not forget about you! If under the rare circumstance you are truly worried I have forgotten, please do not hesitate to politely ask me about the status of your order!

CUSTOM WORK-- anything not specified in the customs form is up for creative freedom when I begin working. If there are things like layouts, certain rocks, gold vs silver, or any other variation you want me to know, please include that info so that I'm not left to assume!

RECREATIONS-- these are possible in that we can use the same colors, layout and details as a previously made/sold piece, but note that I will never be able to recreate a piece EXACTLY. Any issues with a recreation being slightly different will not constitute a refund or replacement. 

PRICING-- I am charging for materials, my hourly rate, exclusivity, shipping, sales tax, federal tax, and employee payment. These can help explain why my pricing is set as it is. Each item is made to order, customized and unique in that it cannot be exactly recreated.